This policy explains what personal data Rekonise collects, why, and what you can do about it. It applies to rekonise.com and its related services (together, "Rekonise", "we", "us"). Rekonise is operated from Belgium, and we handle personal data under the EU General Data Protection Regulation (GDPR).
Questions or requests: legal@rekonise.com.
Who this is about
- Creators: people with a Rekonise account who create links, pages and email lists.
- Visitors: people who open a Rekonise link or page, with or without an account.
What we collect
Account data
When you create an account: your email address, username and password (stored in hashed form), or, if you sign in with Google or Discord, the basic profile details those services share with us (such as your email address and name). You can add a display name, avatar, bio and social links to your profile.
Content you create
The links, files, text snippets, pages, images and settings you add. Public links and profiles are visible to anyone who has the link or visits your profile.
Usage and analytics data
When someone opens a link or page, we record visit information such as the approximate country (derived from the IP address), device and browser type, the referring site and which steps were completed. Creators see this as totals and breakdowns; they do not see who individual visitors are.
Email addresses collected by creators
A creator can add an email step to a link. If you enter your email there, it is added to that creator's email list. For this data the creator decides what happens with it (they are the controller) and Rekonise stores it on their behalf (we are the processor). Contact the creator to be removed from their list, or contact us if you cannot reach them.
Unlock history
If you are signed in while unlocking links, we remember which links you unlocked, so you can find them again under "My unlocks" and see new links from those creators.
Payments
Payments are handled by Stripe. We receive the details needed to manage your plan (such as your plan, billing period and payment status), but we never receive or store your full card details.
Messages to us
If you contact us or send feedback, we keep the message and your contact details to answer you.
Why we use it
- To provide the service (performing our contract with you): accounts, links, pages, unlocks, analytics and email lists.
- To keep Rekonise safe and working (legitimate interest): preventing abuse, fraud and spam, and fixing errors.
- To improve Rekonise (legitimate interest): understanding, in aggregate, how features are used.
- For billing and our legal obligations (legal obligation): invoices and accounting records.
- For advertising and measurement cookies (consent, where the law requires it): see the Cookie Policy.
Who we share it with
We do not sell personal data. We share it only with service providers that help us run Rekonise, such as:
- Stripe, for payments.
- Google and Discord, if you choose to sign in with them.
- Google Analytics, for aggregated website statistics.
- Advertising partners, such as Google AdSense, which may show ads on some link pages.
- Hosting and infrastructure providers, which store and process data on our behalf.
We may also disclose data when the law requires it, or to protect the rights and safety of our users and Rekonise. Some providers are located outside the European Economic Area; in that case transfers are covered by appropriate safeguards such as the European Commission's standard contractual clauses.
Social platforms
Unlock steps open the real platform (for example YouTube, Discord or Spotify). What you do there is covered by that platform's own privacy policy, not this one.
How long we keep it
- Account data and content: for as long as your account exists.
- Visit analytics: for as long as needed to show analytics on your plan, after which it is deleted or kept only as totals.
- Email lists: until the creator deletes them or their account.
- Billing records: as long as Belgian accounting law requires.
When you delete your account, we delete or anonymise your personal data, except what we must keep by law.
Your rights
You can ask for access to your data, correction, deletion, restriction or a copy in a portable format, and you can object to processing based on legitimate interest. Where processing is based on consent, you can withdraw it at any time. Email legal@rekonise.com and we will reply within one month.
You also have the right to complain to the Belgian Data Protection Authority (dataprotectionauthority.be) or the authority in your own country.
Security
We use appropriate technical and organisational measures to protect personal data. No service is completely secure, so please use a strong, unique password and keep your login details to yourself.
Children
Rekonise is not intended for children under 13, and creating an account requires that you are at least 13 (or the minimum age in your country, if higher). If you believe a child has given us personal data, contact us and we will delete it.
Changes
We may update this policy. The date at the top shows the latest version; for important changes we will let account holders know in advance.